Welcome to the FAQ section of the website. Here you will find handy how to guides, technical information and other industry relevant information. This page is currently under development and will be updated regularly. All downloads are in PDF format so a suitable reader such as Adobe Acrobat must be installed on your computer.

Frequently Asked Questions (FAQ's)

Inspired Lighting are suppliers to the trade only. If you are a lighting reseller or work within the lighting industry please contact customer services on [email protected] giving full details of your company and details of your potential interest and a sales manager will contact you with further details.

If you are an end user looking for one of our stockists please call +971 (0) 04 3466917 or visit our showroom and we will assist in finding the right lighting solution for you.

Our 20,000 sq ft lighting showroom is located in AL Quoz 4 26th Street near AL Khail Road and we are open from Saturday to Thursday 9.00am-6.30pm, where you are welcome to view our vast product range.

To view return policy please visit our website www.inspired-lighting.ae/Returns.

If items purchased directly from The Inspired Lighting can be returned or exchanged at our showroom with proof of purchase, if purchased through supplier you will need to refer to the returns policy of the supplier you purchased the item from.

Make sure the item is in its original resalable condition. We cannot refund or credit returned products that are marked or otherwise damaged. Returns must be within 30 days of original purchase.

Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so that we can issue the correct credit or refund.

Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at our showroom.

Bespoke production or special order items cannot be returned.

Faulty items must first be reported if fall within the warranty period applicable to the faulty item. Please contact us at [email protected] or +971 (0) 04 3466917 for any faulty items. The customer service team will then be able to respond you how we can best resolve the issue, please do not return faulty items to us without contacting us first and being issued an official GRNT number.

Also kindly refer to our website for returns policy www.inspired-lighting.ae/Returns.

If you are and end user you will need to contact the supplier you purchased the item from.

Yes order for standard stock items can be cancelled, provided goods are not despatched, if the goods are despatched please refer to our returns procedure for further information by clicking the link www.inspired-lighting.ae/Returns. Written instructions will need to be sent to [email protected].

Bespoke production or special order items cannot be cancelled after your official order has been received. If cancellation is required then any costs incurred will be payable or deducted from any deposits paid.

If goods purchased through our distributors please refer to their cancellation policy.

This really depends on the contents of your order and the payment terms agreed. In stock items can normally be delivered the next working day subject to account clearance. We will always provide full details and clarity on the expected delivery schedule prior to accepting your order.

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. General guidelines can be found at www.inspired-lighting.ae/DeliveryCarriageCharge

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

The Inspired Lighting uses numbers of carrier companies for fast, safe and secure deliveries. We will often use our own delivery vehicles to ensure your products are handled professionally and reach you without damage and discrepancies. Our logistics team will endeavour to find the most reliable and cost effective solution for you.

Despatch details will be send to you via email with tracking number and carrier details.

Because we are trade suppliers and supply to registered customers only you would need to log in with your dedicated username and password to see all prices and stock levels. This also allows full access to the trade area and all the dedicated features to give you all the necessary marketing, technical and promotional material you require as a reseller. In order to log in please follow the link www.inspired-lighting.ae/account/login

If you are not a registered customer all our product related features are still available with an option to create a wish list and save it or forward it accordingly. We have developed various ways to help you try and find the right product you are looking for. If you are unable to find a suitable product please contact our sales department at [email protected] or +971 (0) 04 3466917 for further assistance.

All of our products carry a minimum 12 month return to base warranty and our LED ranges carry 2, 3, & 5 year warranties, please check the product page for the exact warranty on a particular item.

Due to certain legislation halogen lamps are no longer included in any of our products as standard. If the light fitting is a dedicated low energy then some ranges are supplied with compact fluorescent lamps, please refer to the product page for further details. If the light fitting is listed as an LED product, this then contains and integrated LED light source, further item specific details can be found on the product page by clicking on the specification data tab or by downloading the datasheet PDF document, which is also located on the product page on our website.

Yes, the majority of our products are suitable for LED or low energy fluorescent lamps. Inspired Lighting have a vast selection of Luxram lamps that can be retro-fit into most of our light fittings, further details on our full lamp range can be found by following clicking on the tab Lamps & Bulbs on our website. When looking at a product on the website we do also suggest suitable lamps for the product and list them on the product page of each item.

To view our extensive range of replacement LED lamps pls visit www.inspired-lighting.ae/Led Lamps

The brightness of light bulbs is measured in Lumens, which is a measure of a light's luminous power. Low energy bulbs can be just as bright as standard incandescent bulbs with a fraction of the power/wattage. The lumens value is listed in the product specifications table where applicable. As a guide please see below for a simple comparison of lumens v wattage of traditional incandescent lamps.

Incandescent Lumens (Brightness) LED Watts CFL Watts
25W 200-300lm 2-3W 3-5W
40W 400-500lm 4-5W 7-9W
60W 650-850lm 6-7W 9-11W
100W 1000-1200lm 8-10W 15-18W

This depends on the type of transformer/driver in the light fitting if there is one built into the product. It has to specifically be a dimmable transformer/driver and usually a trailing edge dimmer module is required. For light fittings without drivers/transformers then dimmable lamps must be used and a compatible dimmer switch to ensure a smooth dimming effect and to maintain the life of the lamps being dimmed. Often if using dimmable LED lamps they will not work correctly with a traditional dimmer switches due to the minimum load of the dimmer not being met, you can upgrade to a LED dimmer module/switch to cope with low electrical loads.

Exact dimming capabilities of a product are in the specification section of the product details page for each item.

We would always recommend consulting a qualified electrician if you are in any doubt as to the suitability of a light fitting and the use of a dimmer switch.

There are many benefits that can be achieved from using LED technology, here are just a few of them :-

An immediate reduction in your electricity bill.

Less heat because LED fixtures are extremely efficient converting electricity into light.

They do not contain mercury or other hazardous materials.

LED Bulbs last a very long time, typically 15,000 to 50,000 hours so no maintenance or lamp replacement costs.

More and more products are dimmable.

Fantastic new designs and styles of products that have been developed because of LED light sources that previously never existed. View some designs here www.inspired-lighting.ae/Modern_LED

Yes. Colour temperature for light bulbs is measured on the Kelvin scale. LED Bulbs come in a variety of colors, but the most common are in a range from 2700K to 6500K. The unfortunate thing is that the only consistent measurement is the Kelvin scale, many manufacturers like to use terms like Daylight, Natural White, Warm White and Cool White, but there is not a standard that defines a Kelvin temperature to associate with those terms. The general rule is Warm (2700K) Natural (4000K) Cool (6000K+). The warmer the light, the more yellow tones, the cooler the light, there are more blue tones. Further item specific details can be found on the product page by clicking on the specification data tab or by downloading the datasheet PDF document which is also located on the product page on our website.

Typically our Luxram LED lamps come with a 3 or 5 year warranty and are based upon a 15.000 - 25,000 hour usage, this is further defined that they are only used for a maximum of 3 hours per day. This does not mean the lamps will fail exactly after 3 years or 25,000hrs but similar to fluorescent they can continue to work but the actual brightness of the lamp start to deteriorate faster.

CRI is Colour Rendering Index. It is a measurement of the quality of light. Whereas lumens is a measurement of the quantity of light, CRI is the measurement of quality. It is a scale between 0 and 100. Where 0 is bad, 100 is great good quality LED's are typically in the 80-95 range.

We have a great choice of double insulated lights. These are highlighted with a class 2 icon on the product page. Quite a lot of older properties built before or during the 1960's may not have an adequate earth cable so you will need to select what are called double insulated lights, which have two layers of insulation built in to protect the live parts. It is possible to have your house re-wired by your electrician but this can be expensive, so the other solution is to select double insulated light fittings. To view all our double insulated fittings please follow the link www.inspired-lighting.ae/double insulated

Further item specific details can be found on the product page.

All of our light fittings are supplied with a detailed instruction leaflet. The instruction leaflet can also be viewed or downloaded on the individual product pages. It is essential under the terms of the warranty that a qualified electrician undertakes any electrical lighting installation. If you are unable to find a suitable contractor we would be happy to arrange one for you, charges are calculated on individual requirements. On certain installation a site visit maybe required which is chargeable and refunded if we proceed with the installation.

All products listed are in stock, and our web site is updated in real time to ensure that stock levels are as accurate as possible. Very occasionally, an item may be subject to a stock level error - if this occurs, we will e-mail you to notify you of the unavailable item, and you will not be charged for it.

We accept Visa, Mastercard and Maestro cards. We do not currently accept cheques, money orders, American Express cards. Bank transfers can be accepted - please contact our sales department on +971 (0) 04 3466917.

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